Choose your built-in Android email app

Before you begin, update the Gmail app to the latest version:

  1. Open the Google Play Store app on your phone or tablet.
  2. Type "Gmail" into the search bar and then select Update.

Note: If the update option is not available, you're already on the latest version.

 Open the Gmail app.

Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Microsoft 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only and not calendar/contacts.

Choose Exchange

greyline Enter your full email address and tap Next.

Enter your password and tap Next.

Add your email address Enter password

greyline Follow steps for your account type:

  • Microsoft 365 work or school: you may see a Redirect request screen. Tap OK.

If you see a Redirect request, tap OK.

On the Incoming server settings screen, change your server to

 Follow any prompts you may get for security or device permissions, sync settings, and more.

Click OK on any prompts you may receive.

If you have a Microsoft 365 work or school account, you may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate.

Go to the inbox you just set up. If you see an email that says "Action Required to Sync Email," open it and tap Use another Mail app instead.

If you don't see this message and emails are syncing, skip this step.

Click the link to enable sync

 Pull down the Android notification bar by swiping down from the top of your screen.

Open the notification bar

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error, verify your calendar and contacts are syncing.